Hi there, Context: we’re implementing a custom web pixel ( https://help.shopify.com/en/manual/promoting-marketing/pixels/custom-pixels ), starting with the checkout_completed event Problem: we’re not able to access the customer’s ID, first or last name Customer ID: we’re looking at the init.data.cu…

In my case, the pixel sent event page_viewed on page “thank you”. but not send the checkout_completed. Is there any solution on this?

I don’t even see the customer object

Hello** @dhpwd **. Have you found any solution to get the Customer ID in checkout_completed?

Hi! The Customer ID on the checkout_completed event is accessible within event.data.checkout.order.customer.id, for example; analytics.subscribe('checkout_completed', (event) => { console.log("event", event) const customerId = event.data.checkout.order.customer.id console.log("customerId", custome…

Hi, i have the same problem. Do you have a solution yet? Can you share it with me?

Why is customer data missing in custom web pixel implementation?

Technical Q&A

f54ba3n May 30, 2023, 7:32pm 2

Same here. Did you find a solution?

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Why is customer data missing in custom web pixel implementation?

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