I feel like this is a joke at this point. I contacted support last night and the agent kept giving me patronizing responses and literally made my situation worse. They had me delete a 3rd party app and all my settings that I use, which had zero affect on the issue. Now I can’t even contact support. “There’s a technical problem with the Shopify Help Center that prevented this page from loading. Please go back to the Help Center homepage or try reloading this page.”
AI bot gave me this link for support “Cards supported for recurring payments in INR”
The phone number for support now just refers me back to the broken AI bot/support link.
Customers keep getting the follow error: “Your order cannot be shipped to the selected address. Review your address to ensure it’s correct and try again, or select a different address.”
Even I get it with my own address. This is a new issue, and support blamed ‘require account for checkout’. So i disabled that, it didn’t fix it, then they blamed a pre-order app, so I removed all the products attached to it, didn’t fix it, so they asked me to completely uninstall the app (and all my settings attached to my products), that still didn’t fix it. Then they claimed they sent it to their shipping team…took me another day to contact another person and they said there is no evidence anyone else was ever contacted.
a) make a backup of your site (ONLINE STORE → select dots drop down or actions drop down to the left of CUSTOMIZE) and select DUPLICATE
b) go and INSTALL AN NEW version or latest version of your THEME. If there is an update from the theme dev or if new theme install the latest version
c) activate the new version of the theme (if same or not updated, it is ok, see if you can install it again) without any customizations if possible and test it.
Does the problem still persist?
d) if so, reactivate your BACKUP
f) check your apps and see if there are any new apps that were added or updated around the time you started seeing this happen. Sometimes, app devs update their apps and their code conflicts with something in the themes.
Or I can send you a collaborator request which would allow me to take a look for you real quick - up to you. I would need to know the myshopify.com url.
I 've seen this message “Your order cannot be shipped to the selected address. Review your address to ensure it’s correct and try again, or select a different address.” appear when there are no rates present for the address.
Either the rates are not setup for that shipping zone or the shipping zone itself is missing. Might be worthwhile to check this out.
I wish it were that simple. All the shipping and zones are accurate. No difference between the products that aren’t working and those that are. I’ve had 2 support techs look at it, first 1 gave me more work by just deleting apps without justification, the 2nd one said its being forwarded along. I still haven’t heard back. Gotta love paying thousands while simultaneously losing thousands in sales.