Core issue: On mobile checkout, Shopify collapses the order summary by default. This section contains cart line items and the discount code field, so customers often miss them.
Limitation noted by merchants: Automatically expanding the order summary appears to be restricted to Shopify Plus. Non‑Plus stores report they cannot change this behavior.
Impact reported: Customers can’t find the discount field and don’t see free gifts in the cart, which merchants believe hurts conversions. B2B/corporate invoice links allegedly show only the total without visible line items unless expanded, creating confusion.
Sentiment: Multiple merchants express strong frustration and threaten to switch platforms. Some compare Shopify unfavorably to Amazon, which they say does not hide order summaries at checkout.
Requested change: Provide a setting for all merchants to auto‑expand the order summary on mobile, or at least allow choosing the default expand/collapse state.
Status: No solution or official response is provided in the thread. The issue remains open with calls for Shopify to address it.
Summarized with AI on December 28.
AI used: gpt-5.
For this option to only be available to Shopify Plus users makes me question the how much Shopify cares about it’s customers success?
To Clarify: When a potential mobile customer goes through the checkout process, the order summary is hidden. Why is this important? Well apart from inputting discount codes, if you offer free gifts with your products they won’t see them in your cart. For a company like Shopify that touts the importance of the success of small business owners this one feature is losing millions in cart abandonment.
So this is my protest as a Shopify shop owner, start allowing for the order summary option to automatically be expanded during checkout.
This one feature makes me want to switch platforms. It is so anti-conversion of a prospective customer.
This is pretty beyond ridiculous! I have seen the issue listed many times for the use of promo codes but for our business it’s very important to draft invoices for corporate clients. When we send the link over it just show the amount? How can this not be an option?
Shopify needs to start listening to their customers or someone else will. Does Amazon hide order summaries at checkout, NO. Shopify thinks they know more than the largest online retailer??? Shopify’s stubbornness to at least offer the option to expand or not on mobile is beyond stupid. People are in a hurry and rarely read any instructions you may give them. On a mobile the order summary is at the bottom of the page if you don’t expand it at the top.