Hi
I receive “Instagram failed to deliver your message” in Shopify inbox. I was using Instagram direct connected to my Shopify inbox.
Please help me
Hi, @ipitakauz .
Welcome to the Shopify Community and thanks for reaching out with your question!
I’m sorry to hear you’re experiencing an error message when trying to use Instagram with Shopify Inbox. Rest assured, I’ll do my best to help work through and identify where the issue may be coming from.
To gather a bit more context here could you advise on the following:
- Could you provide a timeframe of when the issue first began?
- Are you able to send other messages through Inbox as expected?
- Does this work with messages coming from Facebook Messenger?
I’d also love to know a bit more about what kind of online business you have and what you’re currently working on?
Looking forward to your reply!
I found an error on June 3rd.
All others inc. Facebook messenger is working ok.
Thank you for the reply and the additional context, @ipitakauz .
Since the issue is still active and Facebook Messenger is working as expected, it would be best to connect with our support team via the Help Center. This will allow you to create a support request and contact our team via chat, email or by scheduling a callback. Our team will need to take a closer look and ensure that Instagram is connected, your settings are enabled correctly, along with further troubleshooting steps.
Let us know if you have any additional questions or need help accessing the help center.