Why is it so hard to get hold of a live customer service person ? No phones anymore?

I want my monies back ???

Hi, @rvbridgemaqn .

Sophia here from Shopify. I’m sorry to hear that you have had a tough time getting in touch with our team. Support is available 24/7 through the Shopify Help Center. Contact options include live chat, email, and callback.

Can you tell me what you’re looking for a refund on?