Topic summary
A user reports that Klarna on-site messaging is not displaying on their homepage at onecap.se, providing screenshots showing the issue.
Suggested Solutions:
- Check Klarna’s official troubleshooting article for on-site messaging visibility problems
- Review console log data for debugging information, as outlined in Klarna’s Shopify documentation
- Contact Klarna support directly at skom@klarna.com for additional assistance
Current Status:
The issue remains unresolved. Another user has reported experiencing the same problem and is seeking confirmation on whether a solution was found. The discussion is ongoing with no confirmed fix yet.
Hello @OneCap
Could you check this article to resolve your problem : https://www.klarna.com/en-ch/business/merchant-support/why-is-on-site-messaging-not-showing-on-my-page/
I hope the above is useful to you.
Best regards,
GemPages Support Team
Hi @OneCap ,
You can get additional log data in the console to help debug when the on-site messaging isn’t shown, per: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#console-logging
Klarna support is also available at skosm@klarna.com
Hi,
We have the same issue. did you manage to solve this? Thanks for the help.