shopify holding my payout for 7 month everytime i contact them they told me we reslove your query soon but 7 month passed i used to contact them daily i have 4000$ in my account they trying to scam be please be aware everyone they are fraud company i lost my hope so i dont want anyone to be caught by them
Hello, @glassercollumzy !
Thank you for reaching out here and for sharing your experience.
I completely understand your frustration regarding the lack of updates, and I apologize for any inconvenience caused. Although I don’t have direct access to your tickets or accounts, I recommend reaching out to our live support team here to request an update on your ticket.
Please let them know about the duration of your wait. Your feedback is valuable to us, and we appreciate you sharing your experience. We strive to provide a great experience for our merchants, so your feedback is appreciated.
so they are not replying whom i have to contact or complain to get my money.
Hey, @glassercollumzy !
Thanks for your response.
I understand you’re looking for an update and as speedy a resolution to this as soon as possible. We don’t however have any access to your account info from here in the forums, so it will still be necessary to wait for an update via support.
If your case has already been forwarded to one of our specialist teams via email, no further action is necessary on your part. It can take a bit longer to hear back from these teams, as they work via email only in order to observe secure processes.
If there were anything we could do from here to expedite this process or give you an update, we would gladly do so. Keep an eye out for any email reply from our team about your store, and you can work with them from there. All the best!