Why is my 9-digit routing number causing payout failures?

Payments + Shipping & Fulfilment

Topic summary

A business owner is experiencing repeated payout failures and cannot add a new bank account to resolve the issue. Despite entering a 9-digit routing number, the system displays an error stating “routing number must be 9 digits.”

Attempted solutions:

  • Switching from a Canadian to a US bank account (business is US-based)
  • Verifying the routing number is indeed 9 digits

Suggested troubleshooting:

  • Try a different browser or device
  • Clear cache, cookies, and browsing history to establish a fresh connection

Current status: The issue remains unresolved, with at least one other user reporting the identical problem. No definitive solution has been identified yet.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
2

Hi, @Fkarayne .

Thank you for reaching out. I am sorry you are having issues with adding your bank details.

You may be running into a connection error. Can you please try on a new device or browser or clear your cache/cookies and history data? This will allow for a new connection and should remove that error message you are seeing.

Please let me know if you have any further questions or if that error message does not disappear! I would love to learn more about your business. What type of products do you sell?

Talk soon,

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