Thanks a lot for your help! Yes my site is a work in rogress right now :).
Topic summary
A Shopify-purchased domain showed an A record error for nearly a week despite being set to IP 23.227.38.65. Email verification was re-triggered successfully, but the DNS error persisted initially.
Troubleshooting steps recommended:
- Use WHOIS (public database of domain registration/DNS) to check pointing issues.
- Ensure the A record points to 23.227.38.65 and the Host is [email removed] (root domain), deleting any other A records.
- Set the CNAME for “www” to shops.myshopify.com. (including the trailing period).
- If needed, reset DNS settings so only the Shopify A and CNAME records remain.
Clarifications:
- A record: maps a domain to an IP address.
- CNAME record: aliases one domain (e.g., www) to another.
- Host [email removed] represents the root domain without a subdomain.
Outcome: After applying the changes (confirmed via screenshots), support verified the domain is now correctly configured and working. No further DNS issues were identified.
Additional guidance: Consider adding an About Us page to improve conversion rates; resources were provided. Status: Resolved; no outstanding technical questions.