why is my account inactive. i want to work on products
Hey @Trendingzone .
Thanks for reaching out.
I am sorry to hear that you are having trouble logging into your online store! Did you happen to check your admin email address to see if there is an email from Shopify regarding this? I would suggest checking your spam/junk folder to see if it may have landed there.
In order for us to take a closer look into the account, we will need to authenticate you for the store in question. Since I cannot authenticate you for the online store using the Community forums due to the sensitive information that would need to be shared. It would be best and more secure for you to reach out to our support using the Contact Us page.
If you are unable to successfully login, you can select the option to Continue without logging in. Whether you were able to login or selected Continue without logging in, you will be directed to the Help Center - type in what you would like assistance with in the search bar to locate the option to Get Support under the search results. This will allow you to reach out to a Support Advisor about this situation.
Let me know if you have any questions.