I just wanted to ask why my account has been inactive and is there any way to get him back.
Hi, @Hafedh10rania !
Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help.
You mentioned that your account has been inactive and you’re looking to regain access. Have you tried logging into your Shopify account? If so, you should be able to pay your existing bill to access your admin. If you are unable to log in, I suggest checking your email to see if you received any correspondence from our team. If so, kindly reply back to the email for next steps.
If you’re unable to locate the email and don’t know the reason why your account is inaccessible, you will want to get in touch with our live Support team through the Help Center. I’m unable to provide account-specific support through the Community forums, but if you create a support ticket, our team will be able to look into your account and see what the issue is.
Let me know how that goes!