Hey, @rhanamil .
Thanks for bringing this to our Community forum. I completely understand the importance of being able to access your account. I’m happy to provide some direction.
To gather some context, have you received an email from Shopify regarding your account? If not, we will need to access your account to take a closer look. Currently, we cannot provide account-specific support through the Community. In this case, please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’ From there, you can submit your request to speak with an advisor.
Please let me know if you have any questions about that!
Hey, @rhanamil .
I hope you are doing well. I’m just checking in to ensure you receive all the support you need. Don’t hesitate to let me know if there’s anything else I can do to help.
Warmly,