My store is inactive ,because a customer did a chargeback, how can I reactivate my store
Topic summary
Issue: Store owner reports their store is inactive after a customer initiated a chargeback and asks how to reactivate it.
Definition: A chargeback is when a customer disputes a card transaction with their bank, potentially reversing funds and triggering an account review.
Details provided: No additional information on platform notices, evidence submitted, balances owed, or timelines. No community or support responses yet.
Decisions/actions: None recorded.
Status: Unresolved; awaiting guidance on steps to restore the store.
Open questions:
- Does reactivation require resolving the chargeback first or submitting documentation?
- Are there outstanding balances, verification checks, or policy reviews to complete?
- What is the correct support channel or appeal process to request reactivation?
Media/attachments: None.