Hey there, @Mel101 . Thanks for jumping into the Shopify Community today to make us aware of this situation you’re experiencing. It’s nice to meet you.
As we can’t authenticate users here on the Community, I can’t comment on any account specific details. However, I’m happy to let you know that if you’ve been in contact with our team, someone will be following up with you as soon as they can to help you with your issue.
I’m interested in learning more about your situation here. When you mention being ‘locked out’ - are you referring to having issues logging into your account, or something different? Are you seeing any specific errors when trying to login to your site?
I can tell from your post that you’re passionate about your business, and want this situation to be resolved quickly. I welcome you to keep me up to date with the process and let me know if a few more days go by and you don’t hear anything. I may be able to dig in with some help from our Internal Teams to see if we can do some following up.
Since we’re here chatting with one another, I’d love to hear more about your business! One of my favourite things to do is meet new folks in the Community and checkout their stores and see what sort of tips and tricks I can share based on your online store. Beyond this locked out situation, have you been noticing any interesting trends with your business recently? I’d love to discuss.