Help please
My account is no pause and I not sure why.
All required information and security information has been done.. including 2-Step authentication
Please advise what is needed to receive a payout? UTube videos are not helpful
Hi, @ADT1 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand how important it is to receive your payouts. You mentioned that you already submitted the necessary information and completed all of the security steps as well. May I ask If you received any correspondence from our team regarding this via email? Or can you see any red or orange banners on the home screen of your admin section after you log in? These banners usually flag what the issue can be with your account Do you see anything asking you for additional information? If you weren’t sure, you can take a screenshot of the top of your homepage and I can help you with identifying what the banners mean. Please ensure that you block out any sensitive information.
We’d also be happy to continue assisting you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue at the bottom of the help articles provided will be all available live support options.
Let me know how that goes!
I have done EVERYTHING however no change in the status of my account. I am not happy
I have not received a payout since January 31st. 
Hi again, @ADT1 !
Thank you for following up with that update.
I can definitely appreciate your frustration here. As this is a public platform we cannot access your account here, however, we can assist you through our Help Center. In order to access our live support, you will want to follow the on screen prompts to sign in, choose your topic and issue, then scroll to the bottom of the help article to view all of the available support options. From there, please let our advisors know that you would like an update on your ticket to ensure that all of the correct steps have been completed on your end. They should also be able to review the status of your ticket.
Kindly reply back to this thread with any questions or updates and we can continue our conversation further!
I have request help ssssoooo many times. I have requested a live chat ssssooooo many times. All I get is another email instructing me to go do something else in order to get help
I AM SSSSOOOO TIRED. I AM CRYING. I AM BEGGING FOR HELP. I AM SHUTTING DOWN YET NO ONE WITHIN SHOPIFY SUPPORT BOTHERS TO PICK UP THE PHONE 
PLEASE ASK SOMEONE TO PICK UP THE PHONE
281.732.4766
I have gone to the HELP CENTER so many times.. and still received NO HELP
Hi again, @ADT1 !
Thank you for following up.
I know how it could feel like you are not being supported and I will do my best to point you in the right direction. Kindly share your ticket number as I may be able to flag it with our internal team to make sure the next steps are being followed.
You also mentioned that you are receiving emails that are instructing you to go do something else in order to get help. Can you share some more information on this? What kind of information are they requesting from you?
Thanks for your patience and I’m awaiting your response!
Just following up. Still no help. How do I get a ticket number?
Hi Mac. It’s now months later and not one single penny from Shopify. How do I get a ticket in order to receive help. I have over $4K in my account and I want my money
Please help
How do I can a ticket in order to get help?
Hi again, @ADT1 !
Hope all is well.
I understand that you are still facing issues with your payout. To obtain your ticket number, please review one of the existing email transcripts sent from our team. You should be able to locate the ticket number within those emails. Feel free to share the ticket number here. However, please note that I won’t be able to provide any account-related information on this public forum. Rest assured, I will do my best to ensure that the appropriate team addresses your ticket promptly.
Talk to you soon!