I am currently still in my trial period, and today my account shows inactive. Can anyone provide me details as to why it would be saying this 4 days into my free trial?
Topic summary
Account marked inactive 4 days into a free trial, with the poster seeking reasons and a fix.
- Guidance provided: Treat as time‑sensitive and contact Shopify Support via the Help Center by logging in, searching the issue, and selecting “continue” at the bottom to reach store‑specific assistance.
- Reported obstacle: A participant cannot find the “continue” option in the Help Center flow, so the suggested path doesn’t work for them.
- Additional reports: Another user reports the same inactive‑during‑trial issue, believes it may be systemic, and says they’ve received no response for over a week despite multiple attempts. They also can’t create a new store, and emails go unanswered, leading to strong frustration about limited support channels.
Outcomes/decisions: No official explanation or resolution provided in the thread. The only concrete action recommended is to contact Support via the Help Center, though access to the “continue” step may be inconsistent.
Status: Unresolved and ongoing. Key unanswered questions: why trial accounts are becoming inactive and how to reliably reach Support to restore access.
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Welcome to the community. An inactive account is a time-sensitive situation so I’m suggesting the following channel to help you connect with the support team directly.
As it’s related to your account information, you will have to contact support sooner rather than later. By doing so, you can receive store-specific assistance. Please do this by logging into your store through the help center, searching your question/issue, then selecting “continue” at the bottom of the page that displays the search results.
Let me know if you have other questions!
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So unfortunately there is no continue at the bottom of the page. This isn’t working.
I am having exactly the same issue. So I can see this is systemic and an ongoing issue then. I t has been more than 1 week and no reply. I attempted multiple times to get an answer from the Support team with no success. What shocks me is that it was during the trial period and no answer. I can’t know what I did to have the store taken down and I can’t create a new one!! This is horrible Customer Experience. I am beyond disappointed with the level of support from Shopify. I can’t get answers to the reason I am having this issue and there is only one communication channel. I receive no reply for my emails. Very frustrating.
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