Dear fellows, why my account is inactive, I created the account and putting all information like address, card details etc, after putting information, i have choose the plan then my account instantly inactive, i can’t understand the reason, why inactive is my account?
There could be many reasons, take a look at this blog post on why Shopify store may become unavailable.
https://community.shopify.com/c/blog/faq-why-is-my-store-unavailable/ba-p/1077560
Hi, @Shopinstant .
I can definitely understand how important it is to have quick and easy access to your store, so I want to walk you through the best next steps. In order to have a look at account-specific details such as this, you would have to reach out to our live support team.
We offer 24/7 access to live support for every merchant. Our live support can be reached via our support portal here. You simply login if possible or click “continue without logging in” if not possible, then select the topics that apply to you when prompted to and the option for live chat will then appear. You will then be linked up to a live support advisor who will have access to your account and can help you from there.
Hopefully, you can then get access restored by working with the support team. At what stage are you at with your store? Are you ready for launch yet? This blog post is really worth having a look over once you’re at this point: A 14-Point Ecommerce Checklist to Launch Your Shopify Store .I hope this helps!