I tried to change my payment method and my account is now unavailable and I don’t know why? I already had this problem before and I contacted you and you told me that this problem would never happen to me again ?!! so can you please see what’s the problem and reopen it to me as fast as possible ? cuz I already launched a Facebook campaign
Hi, @younes12 .
Thanks for your message, we are sorry to hear you are experiencing this issue. It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. If you are not able to log into your account to reach support, simply choose the continue without login in option.
Once you reach a live support advisor they will be able to access your account to take a closer look into what the cause of this might be and your next steps moving forward. Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!