Wow, that’s unfortunate. Did they give you an alternative to getting orders processed for now? I don’t know that we can manually input orders until (possibly 2024).
Topic summary
AccountEdge–Shopify web order processing stopped working; clicking the connector returns HTTP 404 (resource not available), and the app no longer appears in the Shopify App Store. Recent posts say even with a new AccountEdge version, syncing is “still in the works” and not available.
Cause (per AccountEdge): In early 2022 Shopify stopped allowing integrations with non‑web‑based software, breaking AccountEdge’s desktop sync. AccountEdge is developing a web‑based replacement/online connector, targeted for late 2023 or early 2024, but no firm timeline. Shopify staff advise contacting the third‑party developer since the app isn’t in the store.
Impact: Orders no longer import; earlier intermittent failures escalated to none coming through (notably around Aug 14). Manual entry creates inventory errors during peak season.
Workarounds reported:
- EasyCSV: Exports Shopify orders as CSVs (comma‑separated values) formatted for AccountEdge import; can drop files to OneDrive. Minor mapping tweaks (discounts, tips). Setup help and instructions shared.
- Exportible: Emails batched CSVs for import into AccountEdge.
- Zapier: No current Shopify→AccountEdge path; needs an API key not available for desktop. A feature request was filed to Zapier to track interest.
Open items: Confirmation of Shopify’s desktop‑integration policy; concrete release date for AccountEdge’s new connector. Discussion remains unresolved.