Is anyone at Shopify paying attention at all? Our entire business was instantly crippled when we couldn’t sync anymore on August 14th. We now have two weeks of chaos, running out of products and double selling products and over ordering because we cannot keep track of 400 products with an inaccurate inventory count in our busiest season. We service school districts. We process more orders in August than any other month of the year. Why is a solution not forthcoming and why is the only Shopify response AT ALL one that obviously made zero effort to understand the problem. Does Shopify monitor this chat at all?
Was your reply helpful? No. I can click like to let you know? But there is no where to tell you it’s not helpful? Was the question answered? No. It wasn’t even, apparently, read or understood. This is the worst possible response to a question to not fully understand a catastrophic issue prior to answering.
I spent a couple of hours trying to build a Zapier link. It doesn’t work. It needs an API key from Accountedge, we only online versions would have.
Who are you asking us to contact and how?
See the email reply from Zapier for their email address
On 20 Aug 2023, at 19:14, Zapier Support
Thanks for sharing. Are you using “EasyCSV” to import the orders into AccountEdge from Shopify?
Yes.
EasyCVS exports the orders and formats them to match with AccountEdge’s import format. We have it configured to drop them in a OneDrive folder - but EasyCVS can place them in many other places. Then we import them.
I’m working on getting the configuration correct when a discount is used. Plus we are working to bring in tips correctly. But these are minor for us and we are just happy to be able to get the orders in.
I am very disappointed that Shopify has dropped AccountEdge Pro from approved Apps. The only reason I have been working on transferring my website from Squarespace to Shopify was the connection to AccountEdge Pro. I am guessing by the number of people responding to this thread, that there just were not a lot of customers of Shopify and AccountEdge using connection that has now been severed. I only count 10 respondents to this thread including myself. Just not many of us that have been screwed over. Interesting that AccountEdge still promoted it’s webstore connectivity with Shopify.
We are in the same boat as you, Accountedge has said that their new web-based connector will be available later this year or early next year. Like you, I couldn’t believe what I was reading especially with Q4 coming up. At the moment I am using a Shopify app called Exportible which is keeping me reasonably sane. It generates csv files for each order and sends them in an email which we import into Accountedge. I learned this morning that you can combine several orders into one file, saving a bit of time with the import.
We now have the new version and they say it is the syncing feature is still in the works. Am I missing something?
Any update on the Shopify-Accountedge connector? This has been ridiculous.
Still not available!!
Hi Blair, why don’t you follow up on this issue? There are many AccountEdge users left in the dark.