Why is my active product not appearing on the product page?

Topic summary

Active product not appearing on its product page; visiting the provided URL returns “product not found,” despite the product being marked active.

Troubleshooting is centered on recent changes: a participant asks if any apps were installed or if the product page template was modified, both common causes of product visibility issues in Shopify.

Latest update: the store confirms they recently added sourcing apps and asks how to fix the issue.

No concrete solution or decision yet. Root cause is not confirmed, but the discussion points to recent app installations or template changes as likely factors. The thread remains open, awaiting guidance on steps such as reviewing or reverting recent app changes and checking the assigned product page template.

Summarized with AI on December 24. AI used: gpt-5.

hey, I have an issue with my product page. I have an active product but it does not show on the product page and it tells me - product not found. https://velouna.co/products/velouna-backless-jumpsuit

@velouna Hope you are doing well.

Have you added any app recently?

or have you made any changes to the page template?

yes added some sourcing apps recently. how can I solve it?