Hi there I have the exact same problem coudl you help me take a look? my website is thepurrlab.com. many custoemrs have been leaving while looking at the add to cart loading button. How can i reduce it to below 1 second? thanks
Topic summary
Sudden, extreme delay in rendering the Add to Cart button on product pages during a promo caused user drop-off; the subscription (ReCharge) image also broke. The issue later self-resolved, but the root cause remains unclear.
Findings and hypotheses:
- Console hints at slow external plugin/script requests. The slow element appears to be injected by the ReCharge subscriptions app (adds “subscribe & save” UI).
- Another store saw the same delay even after unpublishing the ReCharge widget; Add to Cart still took over a minute to load, then later recovered. Both affected stores use the Mobilia theme.
- A related anomaly occurred where subscription radio buttons appeared on every product regardless of settings. That store later reported no ongoing issues.
Recent updates: A new merchant reports the same Add to Cart delay and seeks sub‑1s load times.
Terms: ReCharge is a third‑party subscription app that injects a widget into product pages; external scripts can block page UI until they load.
Status: Intermittent/ongoing, no confirmed root cause. Recommended actions: contact ReCharge to check for degraded service, audit theme/app scripts, review console/network for slow third‑party requests, and consider a developer review.