Why is my 'add to cart' button not working properly?

Technical Q&A
1

hi

Im having issues when i press the ‘add to cart’ button it keeps coming up with ‘something went wrong’

‘parameter missing or invalid: Required parameter missing or invalid: items’ Not sure what im doing wrong

Would be great if i could sort this out asap

Domain spysafepro.com

cheers

2

Hi @spysafepro ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, does this error populate when adding any product(s) to the cart?

To ensure this is not related to a browser error, I’d encourage you to attempt the troubleshooting steps outlined below to see if this helps to resolve. These steps include:

  • Clear your Cache and Cookies.
  • Access the shop in an Incognito Tab.
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device.
  • Try accessing from the Shopify Mobile App.
  • Try Restarting your device.
  • Make sure your device is Up To Date.

If after attempting all of the steps outlined above, the issue persists, please Contact Us directly. This will allow for our advisor team to take a closer look as we don’t have access to any account information through the Community.

To contact us, you can:

  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic ‘Starting a store’.
  • Scroll to the bottom of the page to view all available support options.

Please let me know if you have any other concerns.