Why is my admin page still disabled after providing identification?

Technical Q&A
1

I logged in from a different device, Shopify disabled my account and requested identification documents, I attached two pictures of my passport, but not yet answered, what’s the problem?

2

Hi @Mskbsu

There may be times when Shopify Support is slow to respond so please wait for a while. If not, you could reach out to their support team directly through live chat or email by referring to this link.

Hope this helps you.

All the best.

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