Why is my app not meeting Shopify Store listing requirements?

Shopify Apps

Topic summary

App listing is blocked by a pre-review warning: “Your primary app listing has 1 issue to fix,” which the author suspects relates to HTTPS compliance. They report all app URLs use HTTPS but still get flagged; a screenshot is provided.

Suggested troubleshooting focuses on hidden non-HTTPS paths and validation:

  • Verify every URL, including redirects, assets, iframes, images, videos, and third‑party integrations, all load over HTTPS (secure web protocol).
  • Clear app and browser caches to avoid stale redirects or outdated validation data.
  • Confirm server-side redirect rules consistently enforce HTTPS and don’t fall back to HTTP.
  • Ensure all embedded external content is served via HTTPS to prevent mixed-content errors.
  • Use online SSL certificate checkers to confirm the SSL/TLS certificate is properly installed and configured.

No confirmation of a fix yet; the issue remains open. Next steps are to systematically audit all resources and redirects for mixed content and validate the SSL configuration.

Summarized with AI on January 26. AI used: gpt-5.
1

Hello Shopify Community,

I hope this post finds you well. I am currently facing an issue while trying to develop and list my app on the Shopify Store. However, I have encountered the following problem:

Issue: Your primary app listing has 1 issue to fix before you can submit your app for review.

![Screenshot from 2023-05-23 08-24-24.png|976x193](upload://cvhrfZNPpI8THfS579Zddglap7B.png)

I have made sure that all of my app URLs are served under HTTPS, yet I am still receiving this error. I’m reaching out to seek your assistance in resolving this matter. I have thoroughly checked my app’s URLs, and they all use the HTTPS protocol.

I would greatly appreciate any guidance or support you can provide to help me understand why this error is occurring and how I can resolve it. If anyone has experienced a similar issue or has any insights into why this might be happening, I would be grateful for your advice. Additionally, if there are any specific steps or troubleshooting methods that I should undertake, please let me know.

Thank you in advance for your attention and assistance. I look forward to hearing from the community and resolving this matter!

2

Hello @william488

  1. Double-check that every single URL in your app, including redirects, assets, and embedded content, is using the HTTPS protocol. This includes any external resources or third-party integrations used by your app.

  2. Clear the cache in your app and in your browser to ensure that any outdated information or cached redirects are not causing the issue. Sometimes, cached data can prevent the app listing from being properly validated.

  3. Make sure that any redirects in your app are correctly configured to use HTTPS. Check your app’s configuration and any server-side redirect rules to ensure that they are not redirecting to non-HTTPS URLs.

  4. If your app includes embedded content from external sources, such as images, videos, or iframes, ensure that they are also using HTTPS. If any embedded content is served over HTTP, it could trigger the error.

  5. Utilize online SSL certificate checkers to validate that your app’s SSL certificate is correctly installed and configured. This will help you identify any potential issues with the certificate that could be causing the error.