Why is my AutoDs app not launching on Shopify?

Shopify Apps

Topic summary

Users are experiencing issues launching the AutoDS app on Shopify, encountering two main problems:

Primary Issues:

  • Getting stuck on the welcome screen that prompts adding a store, despite the store already being visible in the left menu
  • When launching from Shopify’s app menu, the page loads and displays the AutoDS logo but then freezes without progressing further

Affected Users:
Multiple users report identical behavior across different devices and PCs. Some are on promotional offers for both Shopify ($1 trial) and AutoDS.

Potential Solution:
One user resolved the issue by switching from Chrome to Safari browser, suggesting this may be a browser compatibility problem.

Status:
The discussion remains open with no official resolution confirmed. Users are seeking clarification on whether trial/promotional account status might be causing the loading failures.

Summarized with AI on October 24. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone, iam currently under the $1 offer with shopify but under a specific plan and I also registered to AutoDs under a temporary offer also under a specific plan. For some reason and on different pc/devices I get the same problem when I try to launch AutoDs itself Iam stucked into the main welcoming screen asking me to add a store with an arrow pointing to left menu where I can see my store name (lol)… AND when I try to launch the app from the Shopify store/menu, a screen shows up with the loading page, then AutoDs logo at the center BUT nothing happens… any ideas?

Do you think it could be because iam just freshly registered on both sides Shopify / AutoDs and the system is considering that as a trial not allowing things to load up… iam stucked and its very ananoying! Thanks for you help.

2

Hello! I have same problem. Did u figure out where was the problem?

3

Have got any answer with this?, i have the same problem. In currently residing in UAE.

4

Had the same issue while i was using chrome. I switched to safari and it worked. Try switching browsers