Hi,
I am currently facing an issue where Shopify still hasn’t send my money from sales to my bank account after a couple of weeks, while my settings say my payment schedule is set on ‘daily’. When looking at the list of transactions from my customers each payment says its “in progress”, but it has been like this for a few weeks now. Does anyone have an idea on how to fix this?
Looking forward to your reply!
Kind regards,
Senne
Hey @DansendeKoe .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! In order for us to take a further look into the payouts - we will need to verify you as the store owner. Since we are unable to authenticate over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. With that being said, it would be best to get into contact with our live support to advise further.
You can get in touch with our live support by navigating to the Help Center.
Let me know if you have any questions.
I have this exact same issue. I have 5 open tickets and not been paid for 2 months. I’ve contacted Shopify in every way possible, via email, several chats with advisors, nobody is able to help and shopify aren’t responding to my tickets or emails.