Hello! Skye,
I am encountering the same issue as above “Nathan” had a year ago! As a beginner, I did a real test order in my Shopify store for understanding the whole process of a dropshipping transaction. I picked a product and paid with my PayPal credit card, the amount was charged, and the transaction appears in my Shopify store, BUT, the order did not show up on my CJ Dropshipping although I tried to sync all orders on CJ many times. Then I noticed “collect payment” was available under the order in Shopify, I thought that collecting payment could be the last step to complete the transaction in Shopify and Shopify will send the order information to CJ dropshipping center, so I processed “collect payment” with my Shopify payout bank account, right away, the transaction showed up on CJ dropshipping order list! I paid the products in CJ dropshipping as CJ dropshipping price to complete the transaction, which seems alright currently going forward in CJ Dropshipping cener.
BUT, I turned around noticing that the amount I “collected” actually was a “charge” in my bank account! I was charged and not collecting payment when clicked that “Collect payment” in the order! Now I paid for the merchandise twice in Shopify for this test purchase. Could you help me to resolved this issue as following manner?
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How can I get one of my payment back?
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What are the correct steps to process a customer’s dropshipping order? (please show me the steps.)
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What are the steps to collect customer payment? (I can not find anywhere to “collecting payment” in my store, and currently I see “$0” available to collect in my account although I have paid $13.09x2 for that transaction a day ago.)
Hope to receive your respond soon! Thank you very much!
Li