Why is my 'Buy Now' button greyed out and not working?

Store Design

Topic summary

A store owner reports their ‘Buy Now’ button is greyed out and non-functional on a product page, while the ‘Add to Cart’ button works normally.

Key findings:

  • The button has a disabled value set in the code
  • No apps or custom JavaScript were intentionally added by the store owner
  • Something in the code is overriding the button’s settings

Troubleshooting direction:

  • Need to inspect the code to identify what’s setting the disabled attribute
  • Check for any code that might be overriding the button’s default behavior

Status: Unresolved - the root cause hasn’t been identified yet, and the store owner is seeking guidance on how to enable the button.

Summarized with AI on November 11. AI used: claude-sonnet-4-5-20250929.
1

Buy now button is not working and its greyed out, someone help me please.
Website: https://www.luxemall.in/products/12-colors-matte-lipstick-pen

Luxemall_0-1709720218924.png
Luxemall_0-1709720218924.png703×678 47.7 KB

2

@Luxemall Have you added any apps or js? some things are making that button disable due to that no one able to add the product in the cart

3

Add to cart is working but Buy now is not working. I have not added any apps.

4

@Luxemall Yeah checked that. buy now button has the disable value.

5

How can I fix that? Is there any setting to enable it?

6

@Luxemall Did you check the code if anything is override the setting or value of that button?