I wish everyone a profitable day. There is something I need to consult you about: I want to open my store using the “starter plan” and I want to use my card to purchase this package but Shopify is blocking this; What is the reason? Have a nice day
Topic summary
Main issue: Customer cannot upgrade to the Starter plan because the payment fields are unresponsive, preventing card entry and checkout. They report Shopify “blocking” the card and an inability to interact with the input bars.
Steps taken and requests:
- Support asked for more details (error messages, whether the Starter plan option appears) and linked accepted billing methods. Requested screenshots.
- Customer provided a screenshot showing the non‑responsive fields.
- Support advised clearing browser cache, using a supported, up‑to‑date browser.
Latest updates from customer:
- Problem persists across multiple browsers and on a phone, suggesting it’s not a local browser issue.
- A new issue appeared: they can’t access their store or list their stores.
What’s known/unknown:
- Known: UI inputs for payment are not clickable/typable; customer can’t proceed to purchase Starter plan. An image is central to understanding the issue.
- Unknown: Exact error messages (if any), whether the billing method itself is unsupported, and whether there’s an account/store access restriction causing the new login/store‑listing problems.
Status: Unresolved and ongoing; awaiting further investigation and next steps from support.
Hi there, @Kadioglu !
Thanks for letting us know about this!
Could you share some info on what seems to be preventing you from selecting the Starter plan for your new Shopify store so we can check this out with you?
Do you see an error message or notification on the screen when attempting to move your store onto a paid plan, or do you simply not see the option for the Starter plan at all?
If you’re not sure if your billing method is supported, you can check here for billing methods accepted for your Shopify invoices.
Any screenshots you can share of what seems to be preventing you from proceeding there will help us to understand the situation and provide you with support.
I look forward to investigating this further with you!
Hi again, @Kadioglu !
Apologies for the delay in getting back to you here as I have been away from work for some time.
If you’re still having issues with using these fields I would definitely check out the browser you’re using to access Shopify as a next step.
It’s always a good idea to clear the cache on your browser when running into problems with using forms online.
Specific to using Shopify I’d ensure your browser is supported for use and that it’s updated to the latest version.
Let me know if you’re still struggling with this so we can investigate the circumstances further, please!
My problem still persists. And I think, my friend, the problem is not with my computer or browser. Because I tried it with another browser and my phone. It doesn’t work. No one could find a solution to this. No one I asked gave a positive answer. I think I tried them all. I really want to use this application, but This problem gave me quite a headache, my friend.But I still have hope.
edit:Also, another problem has recurred. I can’t enter my store. I can’t list my stores. Frankly, I don’t know how to deal with it.