Why is my cart checkout button not loading properly?

Shopify Discussion
1

Hi

I am facing an issue with the cart checkout button. When I click the checkout button, it goes on the checkout page but nothing is loading just loading image spinning…

I also got a popup in the editor when opening the checkout page

Please help me how I can resolve this

my website is https://www.bananabagdrink.com/

WhatsApp Image 2022-04-01 at 8.47.53 PM.jpeg
WhatsApp Image 2022-04-01 at 8.47.53 PM.jpeg1599×899 62.4 KB

2

Hi, @HamzaAta !

Thanks for reaching out in our Community forums and sharing your concern. I’m happy to help.

I have tested out your checkout and it seems to be working correctly. I was able to successfully add a product to the cart and load the checkout page. Are you still having issues with this on your end?

If so, here are a few local troubleshooting steps you can take to determine if it’s a local issue:

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues.
  • When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
  • Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.

If the issue still persists in the following days, feel free to share more information by replying to this thread, or we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Feel free to let me know if you have more questions!