Hi, I just open my shopify store and I noticed when I add something to my cart its nkt working its just loading and my cart is always empty. I use the Dawn theme
Can anyone help me please Thanks 
Topic summary
Cart fails to add items in a new Shopify store using the Dawn theme; the add-to-cart action keeps loading and the cart stays empty.
Testing an unedited, latest Dawn theme did not reproduce the error, suggesting the theme itself is likely not the cause. Potential causes include third-party apps (e.g., upsell/cross-sell) interfering with the cart drawer, which is the slide-out mini-cart UI.
Requested troubleshooting info:
- Share the store URL so others can attempt to replicate.
- Provide screenshots of the exact steps leading to the issue.
Suggested fixes to try:
- Temporarily disable or remove any cart-related apps to isolate conflicts.
- In the product shipping settings, ensure “This is a physical product” is checked, which impacts how items are handled in the cart.
An attached image highlights where to find the “physical product” checkbox in the shipping section.
Status: No confirmed resolution yet; awaiting the store URL, screenshots, and results from the above checks.
1 Like
Hi, @Ivana91 !
Welcome to Shopify Community.
Thank you for reaching out to our network with your issue today. For good measure, I’ve tested an unedited version of the latest Dawn theme available and I am not able to produce any add to cart errors. That helps us rule out the actual theme as the issue and points to other possible reasons.
In order to help you troubleshoot this issue further, please share your store URL with our community so we can try to replicate your experience. If possible, also show us some screenshots of the exact steps you are taking so that we conduct the same troubleshooting steps on our end.
If we are able to reproduce the error, the the issue could also be stemming from an added app. Are you using any apps, such as product upsell or cross-sell functions, that could be impacting the cart drawer? Sorry for all the questions, I just want to make sure we cover all of our bases to help you resolve this sooner than later.
I look forward to your reply,
