Hello,
My shop is at https://bethelabel.shop/. My site seemed ready to market, except that I implemented a “Buy X, Get Y” discount and now the cart subtotals do neither display correctly or add up correctly. When you click through to checkout the totals are correct, but I do not think customers will advance to checkout if the cart is incorrect.
I have attached a screenshot. You can see that the prices read (2qty x $15 = $30) + (2qty x $100 = $49.98) = $249.98
If this were expressing correctly, then the cart should display (2qty x $15 = $30) + (2qty x $100 = $200) = $230.00
I previously had a volume discount app along with the shopify “Buy X, Get Y” discount. I disabled it when I saw the problem. I had originally thought the app was the problem. But the problem is persisting even though I have disabled the app-based offer.
Can anyone help me?
It sounds like the issue with your cart subtotals is likely due to a conflict between the “Buy X, Get Y” discount and the previous volume discount app that you were using. When you disabled the app-based discount, the “Buy X, Get Y” discount may have remained active, which could be causing the incorrect subtotals in your cart.
To fix this issue, you could try the following steps:
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Check the settings of your “Buy X, Get Y” discount to make sure that it is set up correctly and not causing any conflicts with the previous volume discount app. You may need to adjust the settings of the discount, or disable it temporarily, to see if that resolves the issue with the subtotals.
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Clear the cache of your web browser and try accessing the cart again. Sometimes, cached data can cause issues with the display of cart subtotals, so clearing the cache can help to resolve the issue.
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Test the cart with different products and quantities to see if the issue is specific to certain items or quantities. This can help you to narrow down the cause of the issue and determine the best way to fix it.
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Reach out to the Shopify support team for assistance. The Shopify support team can help you to troubleshoot the issue with the cart subtotals and provide guidance on how to fix it.
Overall, it is likely that the issue with your cart subtotals is due to a conflict between the “Buy X, Get Y” discount and the previous volume discount app that you were using. By checking the settings of the discount, clearing the cache, testing the cart with different products, and reaching out to the Shopify support team for assistance, you should be able to resolve the issue and ensure that your cart subtotals are displayed and calculated correctly.
