Do you happen to know where the code is at and where I can find it?
Topic summary
A store owner reported their checkout button was completely unresponsive across all devices and browsers, preventing customers from completing purchases.
Root Cause Identified:
- A JavaScript error was blocking the checkout button from functioning
- The error originated from a third-party script hosted at preorder-now.herokuapp.com
- The problematic code appeared to be related to a pre-order feature that checks stock availability
Solution Steps:
- The script was likely added via an app or in the theme.liquid file
- Recommendation was to locate and remove the script import to restore checkout functionality
- The pre-order feature would need proper fixing later, but immediate removal was necessary to unblock sales
Outcome:
- Original poster confirmed the issue was resolved after removing the problematic code
Related Issues:
- Two additional users reported similar checkout problems:
- One experiencing payment completion failures with credit/debit cards
- Another seeking help with a non-functional checkout button
These newer reports may indicate separate issues requiring individual diagnosis.