Hi there, all afternoon we have had customers contacting us trying to complete their purchases. The checkout button does not take them through to the checkout page but instead returns them to the cart. It appears others are having this issue also looking at the community posts.
This is costing us sales!
Any help would be greatly appreciated.
Thanks
Donna
same problem here, what theme are you running?
We are motion
Facing the same issue here! Shopify informed us that it might be due to a Google Tag Manager. Still faced the same issue even after trying to remove the tags and even reverting back to our old themes but the same issue was faced. Checked with other Shopify stores in the same country as us but most seem to work fine. Any ideas on how to solve this ASAP?
We have checked other stores in our region too and they are fine. We have
not had any response from Shopify yet and do not know how to solve this at
all. Sorry we can’t help.
It’s very frustrating as we are losing sales.
I logged the problem with Shopify via chat, they were helpful, but no solution as yet. This is the reply i recieved.
I’ve just checked our internal resources and system. I’d like to advise that there is currently an ongoing issue with the online checkout that our developers are investigating as we speak. While I know this issue can have an impact on your business, our teams are aware of this issue and are working diligently to revolve as soon as possible. I’ll be holding onto this interaction in my emails, and once our developers have fixed the issue I will follow up with you so that you can continue operating your business as usual. Rest assured, our system doesn’t have major downtime like this often so it is unlikely that you will experience an issue on this scale regularly. In the meantime, you can reply to my email if you have any questions or concerns.
Same issue here!! We are using the shopify theme which called “impulse”. The checkout link cannot work correctly, the page always refreshing when we click the checkout button.
it actually waste our time, and still cannot fix it right now. hope shopify support team can solve it ASAP
very very frustrating. we have been facing the issue since this morning here too. contacted Shopify multiple times without results. they keep confirming “we understand you are losing sales” but I don’t think they really do.
We try removing the tag manager and that didn’t help
also just to keep everyone across, other payment methods that redirect to external payment pages (Zip Pay, Paypal, etc…) are working fine
Hi Spicecraft,
Thanks for this! Hope they sort it soon.
There is a quick fix you can try,
Log in into Online Store / Actions / Edit code.
Search for cart file. Then in the file find:
or
Change it to:
Checkout
You can also copy the classes from the button and add them to the “a” tag.
Hope this helps.
Which cart file?? Be more specific.Thank you
Thanks. We have followed this and another similar solution.
It has worked somewhat but now the checkout button has gone and is replaced by a tiny word “checkout”.
It does take you through to the checkout page though - so thanks.
You can copy the classes from the button. It will copy the styles this way.
<button class=“some_classes_here”…
and add it to the “a” tag
<a href=“/checkout” class=“some_classes_here”…
Thanks so much 
