I keep getting a red box telling me try again later
Topic summary
Checkout on the user’s own store shows a persistent red box error instructing to “try again later.” Support confirmed the issue occurs on the merchant’s store, not an external site.
Proposed cause: frequent test checkout attempts may have triggered the platform’s bot-protection, temporarily blocking completion. The agent characterized it as a local error, likely tied to the specific browser or device rather than store settings.
Recommended troubleshooting:
- Try completing checkout on a different browser or device.
- If that works, clear the cache on the original browser and retry.
Outcomes/decisions: No resolution yet; action items were provided for the merchant to test and report back.
Status: Ongoing; awaiting user feedback after attempting the suggested steps.
Open questions: Does switching browser/device resolve the error, and is the block temporary (cooldown)?
No images, videos, or code snippets were shared; the guidance is text-based.
Hi @neil47 ,
Thank you for getting in touch. Is this for your own store or are you trying to make a purchase on another website?
our own store
Hi @neil47 ,
Right, thank you. This error message can sometimes occur when frequent attempts to test the checkout have been made, and our system might be preventing you from completing a checkout as it suspects bot activity.
This is likely a local error, so please try accessing the checkout via a different browser or device to see if this makes a difference. If it does, it might be worth clearing your browser’s cache.
Please let me know if this helps or if you are still experiencing this issue.