Hi ı am getting myshopify.com refused to connect. when ı test my checkout
Hey, @paul310 .
Thanks for reaching out! I noticed that you’re a new member, welcome to our Community forum. I’m happy to help.
Based on what you’ve shared, it sounds like it may be a local issue. May I ask if the issue persists on multiple devices? If not, I recommend:
- Clearing your cache and cookies on your browser. After this, completely restart the browser before testing again.
- It is also important to ensure that you do not have any firewalls or pop-up blockers enabled on the device.
If the error persists on multiple devices/browsers, can you please send me a screenshot of the error you’re seeing and we can go from there?
Talk soon,
Hey, @paul310 .
Just checking in! Are you still facing setbacks with this? If so, please don’t hesitate to let me know. I want to ensure that we are able to resolve this for you together.
Best,
Hi, @paul310 !
I hope all is well.
I’m happy to provide some further assistance regarding this error. It sounds like Luna pointed you in the right direction in an attempt to determine if this is indeed a local issue. In order to rule this out, here are a few additional troubleshooting steps that you can attempt before contacting support:
- Try a different web browser to rule out any browser issues.
- When using incognito, if you are still experiencing a display issue, confirm you have disabled browser extensions as these can change how the pages look.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
If the issue still persists, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Feel free to let me know if you have more questions!
I have the same issue and I have tried to implement all the proposed solutions