For some reason my checkout page is not loading, I have tried on several different devices, even in Incognito Mode, no luck. I am able to add items to the cart but when I hit the checkout button, I get an error page saying that “there was a problem loading this page” I have attached a screenshot of the error. I am notsure what is going on but some help on the matter would be greatly appreciated as I am unable to make any sales without a functioning checkout page.
Topic summary
Checkout page fails to load after clicking “Checkout,” showing an error (“there was a problem loading this page”). Issue persists across devices and in Incognito mode. Adding items to cart works, but checkout does not. A screenshot of the error is attached.
Suggested checks and hypotheses:
- Product availability: Confirm items in cart are actually available for purchase (in stock/active and published to the online store).
- Payment setup: Verify a valid payment method is configured and active.
- Store plan/trial status: Question raised whether a 14‑day free trial allows a fully functional checkout before choosing a subscription plan and entering billing details. Unclear from the poster’s understanding of Shopify’s trial policy.
Recent update:
- A community link was shared that “explains one common issue” related to checkout, but the specific fix is not detailed in the thread.
Status and next steps:
- No confirmed resolution yet. Key open question is whether trial/plan requirements are blocking checkout.
- Action items: validate product purchasability, confirm payment gateway and plan are active, and review the linked community guidance; contact Shopify Support if the issue persists.
Is item in cart available to actually buy when clicking on ‘checkout’?
And true valid payment method ?
Just wondering if that makes a difference?
One more thought after seeing the shopify instruction copy/pasted below - Is this required - choice of account type and active payment method?
Quote From page of Shopify Description of 14 day free trial
"Do I need to enter my payment details to sign up?
No. You can sign up and use Shopify for 14 days without entering your payment details.
At the end of your trial,
or when you decide
to launch your store,
you will need to pick a plan and enter your payment details"
I don’t know and cannot tell from shopify’s info if the free trial allows a working functional store before picking plan and giving payment details.
Hope it is easy to find out and get your store working
Yes. Just found this. Explains one common issue .