Why is my checkout process stopping at shipping information?

Done reading workaround on checkout issue during free plan. So I picked plan and I tested the order but it stop on the shipping information. It won’t move on to the payment. I launched it today cause I don’t know what is the problem. Like I said to the support I need the store and functionality working before I go live. It’s useless to put a free trial if it’s not going to help set up the store properly with all of the testing and fixing. Anybody got inputs? What should I do?

Do you have shipping options configured in your store settings?

I believe it is all set I put all carrier. This time the problem is saying no internet connection. Didn’t route me to payment page still.