Why is my checkout unavailable after adding a terms and conditions app?

Shopify Discussion
1

Hi,

Can someone help me?

When testing my product page. I added an app that enables the customer to tick a box for terms and condition. Once clicked, a message from shopify says checkout unavailable. Please help me as I cannot get rid of this.

The app support told me that it’s nothing to do with the app.

Regards,

Matt

Updating Media

2

Hey @mattj0125 ,

Finley from Shopify here, thanks for your question.

Was there any other information you saw with the checkout unavailable message?

Specific error codes or a screenshot of what you’re seeing would be very helpful.

Possible issues

There are a couple of reasons why you might see this:

  1. If you’re currently on a monthly paused plan or still on your free trial without having a plan selected, the checkout would not be available.

You can navigate to your Shopify Admin > Settings > Plan and permissions and select a plan to enable your checkout.

If you select a plan while you’re on a free trial, you will only be charged once your trial is finished.

  1. Another issue that can occur is if you’re attempting to access your checkout through a preview link. For example, if you were to access your website by previewing a product like so:

20-09-zy23o-i5anc.

You would receive an error message in this case, stating Checkout isn’t available in preview.

Instead, you can access your storefront through your .myshopify.com URL, custom URL, or from within your Shopify admin like so:

20-09-czqow-6knpu.

If I can clarify anything further or you continue to have an issue with this, please let me know!

All the best,

3

I have the same problem, can you help me figure it out?

I cleared the cache and I still get the same “check out is currently unavailable due to technical issues”

My store is: kindseams.com

Thank you!

Screen Shot 2021-01-26 at 3.50.04 AM.png
Screen Shot 2021-01-26 at 3.50.04 AM.png1280×526 175 KB

4

Hey @kindseams !

Thanks for your question. I appreciate your patience in my response.

I had a look at your website and see the error when clicking the Buy it now button. However, I don’t see this same issue with the Add to cart button.

I notice you have this “Buy it now” bar at the top of your homepage for the Valentine’s Day Wall Clock product. When did you add this app, and did you notice this issue emerge around the same time? Have you already tried removing this app?

To get a better understanding of the issue, I need to take a closer at your account. To get you authenticated, please respond to the email I sent to your Community email address.

Thank you!