Why is my confirmation mail showing a total of -4.5 Eur?

Topic summary

Issue: An order confirmation email shows a negative total (-4.5 EUR). The author asks what could be wrong.

Evidence: A screenshot of the email is attached and appears central to diagnosing the issue. No additional transaction details (items, discounts, taxes, shipping, or refunds) are provided in text.

Context: Category is Payments & Shipping & Fulfilment (tag: fulfillment).

Discussion status:

  • No replies or troubleshooting steps yet.
  • No identified cause, workaround, or resolution.

Open questions:

  • Why the total is negative and which calculation or setting led to -4.5 EUR.
  • Whether discounts, credits, or fees were applied unintentionally.
Summarized with AI on January 15. AI used: gpt-5.

Total is -4.5 Eur anyone k


now what cTotal is -4.5 Eur anyone know what could be problem? ould be problem?