we have tried to connect two different emails and anytime we submit a form through the contact form, it does not get sent to either of the two emails we had connected.
Topic summary
Contact form submissions on a Shopify site (infinisnutrition.com) are reportedly not reaching the connected email inboxes.
- Initial report: The contact page form “is not submitting to anywhere.”
- Community test: Another member successfully submitted a test form (Chrome, Windows), indicating the form itself can submit. They requested clearer reproduction steps.
- Update from original poster: Tried connecting two different recipient emails; no messages are received from the form to either address.
- Additional report: A second user has the same problem, with email hosted by GoDaddy. They’ve been working with Shopify Support for four days, feel it’s a Shopify issue, and report slow response times.
Current status: Unresolved. The form appears to submit in at least one test environment, but delivery to recipient email addresses is failing for multiple users.
Next steps implied: Provide detailed reproduction steps and continue working with Shopify Support; no definitive cause (Shopify vs. email hosting/delivery) confirmed yet.