I have a problem refusing a credit card when linked with shopify to pay the dues, knowing that the same card was accepted in another store for me. Is there any solution to this problem? ( We could not verify your credit card. Transaction declined.) Thank you again.
Topic summary
Credit card declined when attempting to pay Shopify-linked dues, showing: “We could not verify your credit card. Transaction declined,” while the same card works on another store.
Clarification requested: Support asked whether the issue is paying Shopify bills (Shopify subscription/fees) or making a purchase on an online store, as the troubleshooting differs.
Guidance provided: If paying Shopify bills, ensure the card meets the requirements on Shopify’s billing page (via the provided link) and double-check all entered details (number, name, billing address). If the issue occurs when placing an order on an online store, contact that store directly for assistance, since they control their checkout and fraud settings.
Action taken: The user will try the suggested method and follow up if needed.
Status: Ongoing; no confirmed resolution yet. Key question (billing vs store purchase) remains partially unanswered, and outcome depends on whether the card meets Shopify’s billing requirements or store-specific checkout rules.
Hi, @Sheryy . I’m happy to help you out with this! To clarify, you are seeing an error when trying to pay for your Shopify bills with your credit card, correct? Or are you trying to make a purchase on an online store? I just want to make sure I’m understanding properly so I give you accurate advice going forward.
If you’re having trouble paying for your Shopify bills you’ll want to double check that the credit card you’re using meets the requirements explained on this page and that you’re entering your information correctly. If you’re having trouble placing an order on an online store, you’ll want to speak to the store directly as they’ll have more information to help you out.
Once I have more context I may be able to suggest more. Please let me know if you have any questions in the meantime!
Ok I will try this method.
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