My credit card was rejected even though I provided all informations included address, name, date, etc.
Now my shopify store can’t make any purchase and all my money kept in there.
Help please!
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How to do it?
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Hi @vohax0193
Thank you for reaching out. I can see this is your first post here - welcome to the Shopify Community.
Based on your description, it sounds like your credit card was rejected when you tried to add it as a payment method for the Shopify billing on your store - is that correct?
Are you able to try to add the payment method again? We have some information here on our help center that explains the requirements for adding a payment method for your store. I would recommend trying again, and ensuring that all the details are correct and that it adheres to the requirements outlined on the page above.
If you believe that your credit card should be working but it is not, then it would be a good idea to contact your bank to ensure that all is working as it should with your card. They may be able to offer some insight as to why the card isn’t working. You could also try adding a different card if you have access to one, and seeing if that works.
If you cannot access your account in order to try add the payment method again, or if you are still unable to add a credit card even after reading the above, then you should reach out to our support team directly by following this link here. We can take a closer look at your account and advise on the next best steps to take.
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