I am trying to pay for a subscription to Shopify+Buy a Domain Name… everytime I put my credit card info in it gives me this error message “We could not verify your credit card. The credit card was rejected by our payment services provider.” Can someone help please @Julie @Rein @Marty_1
Hi there,
Please check the following requirements for your payment method:
- Your credit card needs to allow for recurring payments in USD
- Your credit card needs to have international capabilities
For more information, you can refer to this Shopify document.
I hope my answer can help.
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You can check this link https://www.thebalance.com/why-your-credit-card-won-t-work-960984
Hi there, @Guy16 !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! We have a great group of contributors who are always willing to provide their own expertise and experience with regards to Shopify!
As you can already see, @AvadaCommerce provided a really good response regarding this inquiry. They provided the Billing FAQ page which goes over as to why your payment method was rejected. Definitely worth the look for further information regarding such matters.
I also recommend you try some common troubleshooting steps:
- clear cache and cookies in your browser
- try a different browser
- go into private or incognito mode
- try a different data/wifi source
If the problem persists however, you can always reach out to our live support teams for a more immediate assistance as they can open up the back end of your account and dig deeper as to why the payment method you have chosen is not going through.