Yesterday I received an email through Shopify with a question from a guest to my shop. This morning, I can’t find the email anywhere…have checked spam and trash. Has anyone else ever had this problem, and is it possible for Shopify to retrieve the message? I also don’t see it in my Shopify messages. So weird!
Hi @ebchar
Have you check your All mail box? If it’s not there, you can directly chat with a Shopify agent here, then tell them your store url and describe the issue. They will send you the email back.
If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions 