I have been trying for weeks since I got an order to contact support but to know avail. The last person I spoke with assured me that everything was set up correctly but the customer still hasn’t received her items. Also, I am repeatedly charged but with no help…i can not move forward. This is bad business. I would like to speak with a representative…perferably a manager. I been charged for this account 5 times and not one sale. Also, there was some jibberish about having to get a certain amount of clicks before I can really start making money. I am at my wits in and ABSOLUTELY DO NOT HAVE ANY MORE MONEY TO WASTE. My number is 815-995-8535. Thank you for your time
Hi, @luekinnah !
Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.
I’m sorry to hear that you have been having trouble fulfilling your order for your customer. You also mentioned that you have been charged five times without making a sale. Is this in terms of your subscription fee? If so, this is a monthly fee that our merchants incur to use our platform and take advantage of all of our built in features. Feel free to learn more about what our plans offer here.
I’ve checked out your previous thread and it sounds like you are using a dropshipping supplier to fulfill your orders. Have you tried reaching out directly to your supplier to inquire about the shipping status? Did the supplier provide you tracking information?
We would also be happy to take a look at your account and continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.