one of our customers, had a refund, and I saw the platform it shows success but she said just recieved a half, can you please help me what is the problem?
Hi there, @Echo111 . Thanks for taking the time to post about your refund issue here in the Shopify Community. My name is Imogen. It’s good to meet you!
Interesting situation you have here! This issue would be best investigated by our Authenticated Support Team, as they’ll be able to access your account and this order’s details and check into any specific reasons as to why your customer only receive half of their refund.
You’ll want to use this link to access our Help Center. From there, let our AI Assistant know that you need help from an Advisor to investigate why a refund didn’t successfully send in it’s entirety to one of your customers. The AI will then provide you with prompts that can be used to get connected with the Team.