Can some please contact me about an account that is deactivated but the website is still live. I can’t raise this through support as i’m ask to select a store but we have none live
Cheers
Jimmy
Hi. To add to this for Jimmy30, we have tried to access the site via a few accounts that were admin but all are deactivated due to lack of use (including from this one for myself). If you can close the unused former site that is still public, or reactivate admin access, then we will have a solution.
Hey @Jimmy30 .
Thanks for reaching out.
I am sorry to hear about the trouble with logging into your account! In order for us to look into this further, we will need to authenticate you for the store in question. Since I cannot verify you as the store owner due to the sensitive information that would need to be shared on the Community forums, it would be best and more secure to try logging into our Contact Us page. If you are unable to successfully login, you can select the option to Continue without logging in.
Whether you were able to login successfully, or selected the option to continue without logging in - you will be directed to the Help Center. Type in what you would like assistance with in the search bar to locate the option to Get Support under the search results. This will allow you to speak directly with a Support Advisor about the situation.
Let me know if you have any questions.
Thank-you Ollie,
On chatting with your live chat support desk they were extremely unhelpful and the problem isn’t resolved. It was a waste of an hour going around in circled. It’s a shame shopify support is so poor, they even refused to escalate this to their manager for assistance. I hope others don’t have this poor result. Is there anyone else we can speak with to try to resolve the issue of having a live site that should be closed down, but we’re unable to?