Why is my Debut theme header image not displaying on iPhones?

Store Design
1

Hi everyone!

I have an error with the image on the header of my Debut theme - The picture is not showing in the iPhone but can be opened in Android phones.

I’m not sure what in the CSS is not working properly but I would like to ask for your support in order to solve this problem.

Thank you in advance!

4445d220-56b5-49cf-b590-b27abf125196.jpg
4445d220-56b5-49cf-b590-b27abf125196.jpg739×1011 35.5 KB

2

@whiteandblu

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

3

Hey there @whiteandblu ,

Which browser are you using on iPhone? Can you use incognito mode to view the store? Also, make sure you have a fast internet connection by visiting fast.com.

4

Hello KetanKumar,

The site URL is: https://www.whiteandblujewellery.com

I still couldn’t solve the issue.

Thank you for your assistance

5

Hi UmairA,

Thank you for your response

I use Safari but I have also checked with Chrome and is not working

I used incognito mode and still is not showing the banner.

WhatsApp Image 2020-11-29 at 17.06.34.jpeg
WhatsApp Image 2020-11-29 at 17.06.34.jpeg922×1600 40.3 KB

6

@whiteandblu

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

KetanKumar_0-1606708648966.png
KetanKumar_0-1606708648966.png1920×1080 327 KB

7

Hi KetanKumar,

Thank you for coming back to me.

The image on the banner does not open in any iPhone devices using Google Chrome or Safari, but as in your image below in my Online Store editor the mobile version shows the image correctly.

Could you please advise if it has anything to do with the CSS Code?

Let me know if you need further details to solve this.

Thank you for your assistance,

8

@whiteandblu

Thanks for it

if possible to add me on staff account so i will easy to check this

9

Hi Ketan Kumar,

I have just sent you the staff invitation in your email: bamaniyaketan.sky@gmail.com

Let me know once you have checked the theme and if you have detected the issue.

Thank you once again for your help :slightly_smiling_face:

10

Hi KetanKumar,

Please let me know once you had the chance to check the website and if you detected any issue and how can we solve the image banner to be seen in iPhone devices.

Thank you for your support.

11

@whiteandblu

i have done this please check

12

Hi KentanKumar,

THANK YOU VERY MUCH for solving the issue and for the time you dedicated to support and assist with this issue.

I appreciate your help and effort.

Have a great day!

White&Blu

13

@whiteandblu

Thanks for the update and support.